In short
- Only what we need – to book your stay, plan your trip and send the emails you've asked for.
- Never sold – we don't sell your data to anyone.
- Card details – payments are handled by Stripe, so we never see your full card number.
- Your choice – you can unsubscribe, or ask us to see or delete your data, at any time.
Who we are
This website is run by Travel Food People, 45-47 Voulis Street, Athens 105 57, Greece. We are the data controller for the personal data described here. For any privacy question or request, email contact@travelfoodpeople.com.
What we collect
When you book a hotel
Your name, email address and phone number; your stay details (hotel, dates, room, guests); and payment information, which goes directly to Stripe.
When you subscribe to our newsletter
Your email address, the date and IP address of your sign-up and confirmation, and how you interact with our emails (opens and clicks).
When you use the trip planner
The messages you send and the itinerary it creates. If you save or share a trip, also your email address and, if you tick the box, your consent to receive our newsletter.
When you browse the site
Usage data such as the pages you visit, your device and browser type and your approximate location (from your IP address), collected through analytics cookies. See Cookies & analytics.
When you contact us
Whatever you include in your message, so we can reply.
How we use it
| Purpose | Legal basis (GDPR) |
|---|---|
| Making and managing your hotel booking, taking payment, sending your confirmation and handling changes, cancellations and refunds | Performing our contract with you |
| Sending our newsletter | Your consent, which you can withdraw at any time |
| Creating and saving your trip-planner itinerary | Performing the service you asked for |
| Understanding how the site is used and improving it | Your consent to analytics cookies |
| Preventing fraud and abuse (for example, fake newsletter sign-ups) | Our legitimate interest in keeping the service secure |
| Keeping booking and accounting records | Legal obligation (Greek tax law) |
Who we share it with
We never sell your data. We share it only with the hotel you book and with service providers who help us run Travel Food People. They may only use it to provide their service to us:
| Provider | What they do |
|---|---|
| Your hotel, via WebHotelier | Receives your reservation and guest details |
| Stripe | Processes payments and refunds |
| Mailchimp (Intuit) | Manages our newsletter list and sends the newsletter |
| SendGrid (Twilio) | Sends booking confirmations and account emails |
| Anthropic | Provides the AI model behind the trip planner |
| Website analytics (Google Analytics), maps, and storing trip-planner records | |
| Vercel, Amazon Web Services, Cloudflare | Hosting, infrastructure and security |
We may also disclose data where required by law, or to protect our rights or the safety of others.
Cookies & analytics
We use a small number of cookies:
- Essential cookies make the site work, for example keeping your booking details as you move through checkout and protecting payments (Stripe).
- Analytics cookies (Google Analytics) tell us which pages are visited and how people find us. We don't use them for advertising.
You can block or delete cookies in your browser settings at any time. Blocking essential cookies may stop parts of the site, such as booking, from working.
How long we keep it
- Booking records: as long as Greek tax and accounting law requires.
- Newsletter: until you unsubscribe. We also remove addresses that never confirm or that stop receiving our emails.
- Trip-planner conversations and saved trips: up to 24 months, unless you ask us to delete them sooner.
- Messages to us: as long as needed to deal with your request.
International transfers
Some of our providers are based in, or process data in, countries outside the European Economic Area, including the United States. Where this happens, we rely on safeguards recognised under the GDPR, such as the EU–US Data Privacy Framework or the European Commission's Standard Contractual Clauses.
Your rights
Under the GDPR you have the right to access your data, correct it, delete it, restrict or object to how we use it, receive a copy in a portable format, and withdraw your consent at any time. To use any of these rights, email contact@travelfoodpeople.com. We'll reply within one month.
If you're unhappy with how we've handled your data, you can complain to the Hellenic Data Protection Authority (www.dpa.gr) or to the authority where you live.
Changes to this policy
We'll update this page if the way we handle your data changes, and change the date at the top. If a change is significant, we'll tell you by email where we can.