Help

FAQ

Answers to the questions we get asked most

Last updated: 24 October 2026

Booking a hotel

How do I book a hotel?

Find a hotel on our Hotels page or in one of our destination guides, choose your dates and guests, pick a room and rate, and complete checkout. It takes a couple of minutes.

How do you choose your hotels?

Every hotel on Travel Food People is hand-picked by our team for its design, location and sense of place. We don't list everything, only places we'd happily stay in ourselves. See some of our favourites on Our Partners.

Is the price the same as booking directly?

We work on commission from our hotel partners and don't add a booking fee or mark-up, so you pay the hotel's own rate.

What details do I need to book?

Your name, email address and phone number, plus a payment method. The hotel uses these to prepare for your arrival.

Will I get a confirmation?

Yes. You'll see a confirmation page and receive an email with your booking code (starting with TFP-). If it isn't in your inbox, check spam, then contact us.

Prices & payment

When will I be charged?

The full amount is charged when you book.

Which payment methods do you accept?

Visa, Mastercard, American Express, Apple Pay and Google Pay, processed securely by Stripe. We never see or store your full card details.

Are taxes included?

VAT is included. Greece's local per-night tax (the climate resilience fee, or city tax) is usually paid directly at the hotel. See our Booking Policy.

Can I get an invoice?

Yes. Contact us with your booking code and company details and we'll arrange it.

Changes & cancellations

What is the cancellation policy?

It depends on the rate you choose. "Free cancellation" rates can be cancelled for a full refund until the deadline shown at checkout. "Non-refundable" rates can't be refunded. Full details are in our Booking Policy.

How do I cancel?

Email contact@travelfoodpeople.com with your booking code. We aim to process cancellations within 2 working days.

When will I get my refund?

Refunds go back to the card or wallet you paid with. Most banks show them within 5–10 working days.

Can I change my dates or room?

Contact us and we'll ask the hotel. Changes depend on availability and the hotel's terms, and the price may change.

What if the hotel can't confirm my booking?

You'll be refunded automatically and see a message straight away. No action needed.

Trip planner

What is the trip planner?

Our AI trip planner builds a day-by-day itinerary for Greece using the hotels, restaurants and places our team recommends. Tell it where and when you're going, and what you love.

Is it free?

Yes, it's free to use.

Can I save or share my trip?

Yes. Enter your email to get a shareable link to your itinerary.

Newsletter

What is The Sunday Getaway?

Our newsletter of travel tips, hotel picks and restaurant reviews. Sign up at the bottom of any page.

I signed up but got nothing.

Check spam or promotions for our confirmation email and click the button to confirm. If you're already subscribed, we'll email to let you know.

How do I unsubscribe?

Use the unsubscribe link at the bottom of any newsletter email.

About Travel Food People

Who is behind Travel Food People?

A small team of writers, photographers and travel experts based in Athens. Read our story.

Can I write for you or list my hotel?

We'd love to hear from you. See Join Us.