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Information
Learn more about our travel promise and our
working standards.
Booking Policy
Learn more about our working standards and
our travel promise to you.
our travel promise to you.
Full Flexibility for your Booking
We realise that flexibility is key when making travel plans so we want to be as helpful as we can. However, certain partners of ours (especially on the accommodation front) have their own booking policies that we cannot alter. These will be clearly labeled upon booking so that you can make an informed decision.
As far as all travel activities are concerned, you can make any modifications or cancellations up to 14 days prior to your arrival date.
Your Dream Trip at a Dream Price
As you will notice, we strive to bring competitive prices to all of our services. Our business model relies only on commission from our partners and not any mark-up on the retail prices you would find elsewhere. As such, you get to enjoy your dream trip at a dream price.
FAQ
Learn more about our working standards and
our travel promise to you.
our travel promise to you.
Searching and Booking
How do I book?
You can easily complete a booking on our website. For that, you may either browse by region (we’re currently offering packages only in Greece), by destination or by package. Just navigate to our homepage for more information.
If you need any assistance, you can easily connect and chat with a travel expert of ours and/or book a free 15min video consultation.
Can I tailor a package to my liking?
Of course – our goal is for you to do exactly that!
Simply select a package that you find interesting and you’ll be able to switch on and off components as you scroll down the page. Your trip summary will be updated in the Booking Widget (on the right) accordingly.
If you need extra assistance or want to build a package from scratch, please speak to a travel expert of ours.
What info do I need to provide upon booking?
We collect data that are only an absolute must for our travel partners. For most of the times, these are the standard data an accommodation provider would require such as name, surname, email address, mobile number, check-in & check-out dates and room type preferences.
For booking we also require your credit card details.
Is my data safe?
We keep your data safe and follow global security standards to process your payments.
Our company’s website is currently hosted on Amazon Web Services, AWS LightSail, uses the Open Source WordPress CMS, Cloudflare for our DNS and Stripe for our payment system.
AWS provide us server infrastructure. WordPress CMS is the online platform that allow us to sell our products and services to you. Cloudflare provides us with DNS services. Your data may be stored through WordPress data storage and databases on secure servers at AWS cloud hosting system.
All direct payment gateways offered by Stripe and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. They are then being deleted safely and not used otherwise.
As we keep improving our technology and infrastructure, we might switch to different platforms and technologies for website hosting and payment, always adhering to international standards.
Will I get a confirmation email after booking?
A confirmation email is sent with every package reservation. If you have not received one, please check that the email hasn’t gone to your junk or spam folder. If it is not there, please contact our team and they’ll be able to send you a copy of the original email.
Email: [email protected].
Pricing and Payment
What is the payment breakdown?
Components within a travel package are individually priced and noted in the Booking Widget, as well as on the confirmation page and confirmation email. Most of the times, these will include accommodation (multiple items if more than one accommodation is included), private transfer(s), ferry transfer(s) and other travel activities.
Does the package price include an additional service fee?
No. We believe in transparency and instead prefer working on commission from our travel partners.
As such, you will be able to see the individual prices of the component of a travel package and compare them with other channels online.
When will I be charged?
The moment you complete your booking, your credit card will be charged. Cancellation policy though does apply and this is noted in the confirmation email.
When should I expect my Invoice/Receipt?
Invoices and receipts are sent via email after the completion of a trip.
If you wish for us to issue an invoice (instead of a receipt) please send us your company details before your check-out date.
Changes and Cancellations
Can I make a change to my existing booking?
If you wish to make changes to your reservation, please contact our team with details of your reservation. We will help you with any changes.
It’s important to remember that some changes will incur extra charges.
Can I book additional travel activities when in-destination?
Sure! Our team will be able to help you on the spot. Just speak to a travel expert of ours.
What is the cancellation policy?
Most bookings include free cancellation terms up to 30 days before the date of arrival. If you wish to cancel later than this, then you may not be eligible for a refund.
For more details, please check your confirmation email.
I need to cancel. How can I get a refund?
Refunds are processed by our team. If you wish to cancel and get a refund please contact us at [email protected].
We aim at processing cancellations within 2 working days Upon confirmation of refund, the funds automatically return to your credit card.
For an exact answer to when you can expect to receive this money, you should contact your bank. Most banks will typically take 2-3 working days to process the incoming payment.
Travel Assistance
How can I use this service? What is included?
We’ll be happy to help you with all parts of your journey: from planning and booking to traveling in-destination.
Given our knowledge of Greece, we’ll be happy to answer questions you may have while you’re on the go.
The use of the service is complimentary for all our guests.
Are you responsible for restaurant reservations?
No. Although we work closely with the F&B industry, we don’t do bookings on behalf of our guests.
How can I contact you?
Our team will be able to help you on the spot. Just speak to a travel expert of ours.
Privacy Policy
Learn more about our privacy policy and how we
use your data.
use your data.
In case you have to provide us with personal data of your own ( e.g. name, e-mail account etc) and for specific reasons ( e.g. newsletter subscription etc., password or registration), such data will remain private and personal and they will not be distributed to other third parties ( personal data protection). We may use software tools in order to collect and measure information about visits to our website (sessions, pages visited, length of visits etc).
The website is hosted by GoDaddy. We use professional software together with proprietary online tools to manage content, as well as information about visitors (eg. My Account). We also use cookies on our website related to the following software: advertising platforms, social media platforms, website tracking tools, CRM tools and Search Engine Optimization tools. If you don’t want us to process your data anymore, please contact us at [email protected].
The content, organization, graphics, design, and other matters related to the Site are protected under applicable copyrights and other proprietary laws, including but not limited to intellectual property laws. The copying, reproduction, use, modification or publication of any part of the website without our express prior written permission is strictly prohibited.
Although most of the content is original, there may be occasions where we reproduce content found online. This is mainly done in the News section with clear labelling and URL link of the source it was reproduced from.
We also reserve the right in our sole discretion, without any obligation and without any notice requirement, to edit or delete any documents, information or other content appearing on the Site, including this Agreement. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
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